Refund Policy for DoneDoc

At DoneDoc, customer satisfaction is important to us. We strive to provide accurate, professional, and high-quality translation services for every project. This Refund Policy outlines the conditions under which refunds may be issued.

Eligibility for Refunds

Refund requests may be considered in the following situations:

• The service was not delivered within the agreed timeframe without prior notice
• The delivered translation contains significant errors or does not match the requested service
• A project is canceled before translation work has started

Non-Refundable Situations

Refunds may not be provided in the following cases:

• The client changes their mind after the translation work has begun or been completed
• Minor stylistic preferences or wording differences that do not affect the meaning of the translation
• Delays caused by incomplete information or late responses from the client
• Services that have already been approved or accepted by the client

Revision Policy

If you are not fully satisfied with your translation, DoneDoc may offer revisions to correct errors or improve accuracy based on the original project requirements. Revision requests should be submitted within a reasonable time after delivery.

Partial Refunds

In some situations, partial refunds may be issued depending on the amount of completed work and the nature of the issue.

Processing Refunds

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.

Contact Us

If you believe you are eligible for a refund or would like to discuss an issue with your order, please contact the DoneDoc support team with details about your project and concern.